Privacy Policy
Nuances Requinte LDA has several means of control at a physical, electronic and procedural level, which allow you to maintain your privacy, also preserving your personal information and also safeguarding it.
1. PRIVACY STATEMENT
The privacy of your data is important. We thank you, therefore, for the trust placed in our company. To that extent, we specifically follow the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council – General Regulation on Data Protection (“GDPR”) – and other applicable legislation on privacy and data protection, including the national legislation that complements the GDPR. In this sense, we created this privacy policy to ensure that the user knows what information we collect and how we use it. This developed privacy policy applies to all our customers and visitors to our website, both current and past. Thus, when visiting and/or using our website, you must read and accept the terms of our Privacy Policy, committing to be bound by it and by all the above.
This privacy policy explains the conditions under which all personal information provided to us when you visit and/or use our website is treated. Any and all personal information that we may ask you as a visitor and/or user of our website will be treated in accordance with the Nuances Requinte LDA privacy policy and will not be shared with third parties, except in cases stipulated in this same privacy policy.
By using our website, the User consents to the collection, storage, disclosure and use of their data in accordance with the provisions of this privacy policy, and accepts its terms and conditions.
This privacy policy does not apply to your personal information when it becomes visible to third parties due to the provision of personal information that is disclosed when using certain features provided by our website, such as the publication of a comment or a message. on the Website. Thus, if the User's comment or message contains personal data and is published by the User on a publicly accessible page, the data may be noted by third parties and, as a consequence, the User may receive unsolicited messages from them. The contents or data that the User uploads to our website that are visible to third parties are not considered personally identifiable data subject to this privacy policy, being subject to the privacy policies of third parties. The User must always exercise caution when publishing this data.
Nuances Requinte LDA reserves the right to review, modify this privacy policy from time to time with a view to improvement, publishing the revised version on its website. We also encourage the User to occasionally check and review this privacy policy, so that he is aware of the modifications applied. 2. RESPONSIBLE FOR DATA PROCESSING Nuances Requinte LDA, responsible for processing its customers' data, informs you that for questions related to the processing of your personal data, you should contact us through the following means: Address: Avenida Heliodoro Salgado 44 3d sala 02 Sintra - Portugal, or email : ouvidoria@nuancesrequinte.com 3. PERSONAL DATA, HOLDERS OF PERSONAL DATA AND CATEGORIES OF PERSONAL DATA 3.1. What is personal data? Under the GDPR, Personal data is any information, of any nature and on any medium, relating to an identified or identifiable natural person. A person who can be identified directly or indirectly is considered identifiable, for example through the name, identification number, location data, electronic identifier or other elements that make it possible to identify that natural person. 3.2. Who are the holders of personal data? This Privacy Policy applies to personal data that we receive within the scope of the commercial relationship with customers, potential customers or with suppliers and distributors, within the scope of compliance with applicable legal obligations, as well as the personal data of users of our website. 3.3. How do we collect and what categories of personal data do we process? In this section of the privacy policy, we describe the categories of information collected. Information collected automatically: Whenever you visit our website, we automatically collect information regarding your transactions and your use of the same website. If you are a registered customer at Nuances Requinte LDA, the data that is automatically collected will be attached to your personal information. Information collected automatically: You may provide us with certain personally identifiable data when: Register for an account; Order products or gift vouchers; Request customer support services or send us any other communication; Participate in sweepstakes or contests; Sign up to receive special offers, or receive them; Sign up to receive newsletters, email alerts and special offers; Respond to inquiries; Fill in the representative agreement; Fill out our brochures and attract new customers; All data necessary for the formalization, execution and management of the contracted services may be collected, including, but not limited to: Contact information: name; address; email; mobile; billing address; shipping address; Personal information: citizen's card / identity card number; taxpayer number; bank account details; marital status; profession; labor entity; Identification data: customer number; contract number; Customer history: customer satisfaction; services provided; location(s) provision of services; purchase and payment history; Others: device details; IP addresses; Please note that you may also provide us with this data about other people, including their email addresses and phone numbers, if you email a product to a friend, refer a friend to the website or to our promotions. or buy products by entering a friend's information. Cookies: Our website uses cookies and other cookie-like files to improve the quality of the website and the services provided to the User. The cookies used by Nuances Requinte LDA do not collect personal information that allows the user to be identified, saving only generic information, namely the form and/or location of the user's access and the way in which the Websites are used. Cookies only retain information related to the User's preferences. The cookies used by our website are described below: Permanent cookies: These are cookies that are stored at the browser level of your electronic access devices (PC, mobile and tablet) and are used whenever you make a new visit to the website. They are generally used to direct navigation to the user's interests, allowing us to provide a more personalized service; Session cookies: These are temporary cookies that remain in the browser's cookie file until you leave the website, so there is no record on the user's hard drive. The information collected by these cookies is used to analyze website traffic patterns, allowing us to identify problems and provide a better browsing experience;
Analysis cookies: These are cookies that do not collect or store the user's personal information (for example, name or address), so they cannot be used to identify users. On the contrary, they consist of cookies that allow the number of users to be quantified and the measurement and statistical analysis of how users use the service offered. Thus, we can analyze the navigation on your website, with the aim of improving the provision of products or services that we make available to you. 3.4. How do we use your data? By registering as a User, the User authorizes Nuances Requinte LDA to use the personally identifiable information provided to: Offer the features and functionality of the website; Satisfy the requests for products and services made by the User; Communicate with the User about the status of their orders and other requests for information related to our products and services; Send the User information about our products and services; Inform the User about the results of sweepstakes, contests and other promotions; We use the email address provided by you to communicate with you about your account and to send certain notice messages, as well as to occasionally send you marketing messages and notifications. You can unsubscribe from communications in your account by clicking on the unsubscribe link included in the footer of all outgoing emails. By unsubscribing from Nuances Requinte LDA communications, the User will no longer receive all our information about our products and services, about the results of our sweepstakes, contests and promotions, however, temporarily, you may continue to receive emails regarding your customer account related to discounts associated with the value of purchases made or the time the User has his/her account. 4. BACKGROUND AND DURATION OF THE PROCESSING OF PERSONAL DATA 4.1. On what basis is your personal data processed? In general, the personal data collected is intended for the management of the contractual relationship, the provision of the contracted services, the adequacy of our services to your needs and interests, and so that we can inform you about our events and our services/products. . Under the terms of the RGPD, the processing of personal data must have a legal basis that legitimizes said treatments, which may be, among others: Consent: when you have your express consent – in writing, orally or through the validation of an option – and prior and if that consent is free, informed, specific and unambiguous. Examples are your consent to send direct marketing messages; profiling; call recording; Execution of a contract and pre-contractual steps: when the processing of personal data is necessary for the conclusion, execution and management of the contract, such as for the use of the website, requests for information, preparation of a proposal for services, provision of services, management of contacts/complaints, invoicing/collection/payments; Compliance with a legal obligation: when the processing of personal data is necessary to comply with a legal obligation to which Nuances Requinte LDA is subject, such as the communication of data to police, judicial, tax or regulatory entities; Legitimate interest: when the processing of personal data corresponds to a legitimate interest of Nuances Requinte LDA or third parties, such as improving the quality of service, detection of fraud, when the reasons for its use should prevail over the rights of the holders of the data. 4.2. How long do we keep your personal data? We process and store your personal data to the extent necessary to fulfill our contractual and legal obligations. There are cases in which the law requires the processing and storage of data for a minimum period of time, namely for 10 years or more according to the legislation in force, subject to its appropriate amendments. In the case of data necessary for information to the Tax Authority, for accounting, tax or commercial bookkeeping purposes. In other cases, we keep your data only for the period that is necessary within the scope of the purpose for which they were collected or, if any, for the period of time authorized by the National Data Protection Commission (CNPD). Once the maximum retention period has been reached, your personal data will be irreversibly anonymized (and the anonymized data may be kept) or will be securely destroyed.
But, whenever there is no specific legal obligation, then the data will only be processed for the period necessary to fulfill the purposes that motivated their collection and preservation and always in accordance with the law, the guidelines and decisions of the CNPD. Within the scope of the recording of calls, and under the terms of the normative authorization, 360imprime will keep the recordings for proof of the commercial transaction and communications within the scope of the contractual relationship for the duration of the contract agreed between the parties plus the period of prescription and expiry that is 6 months. Nuances Requinte LDA reserves the right to record calls whose purpose is to monitor the quality of service and based on the Customer's consent, but for this purpose the calls will only be kept for a maximum period of 90 days. 5. SHARING PERSONAL DATA 5.1. With whom do we share your personal data? We do not share personal data about the User with other unaffiliated persons or companies without the User's consent. However, Nuances Requinte LDA may provide data to its agents and its service providers and other trusted service providers for limited purposes, such as: Fulfilling customer orders and processing credit card transactions; The offer of certain products and services; The provision of customer support services; The management of information on our behalf; The improvement of the features and functionality of the website. In these cases, we require these people to commit to using the data exclusively for the purposes for which we provide it and in accordance with our privacy policy. The User may access third-party websites directly from our website. However, this privacy policy does not apply when the User accesses third party websites. Nuances Requinte LDA does not control how third parties use the personal data that the User discloses to them, so the User must carefully read the privacy policy of the third party website that they visit before using it or disclosing their personal data to the respective service provider. 6. SECURITY When opening an account on website d, you are asked to choose a password to ensure the protection of your data, as well as to enter an email address. The User is responsible for preserving the confidentiality of his password and User account, and is also responsible for all acts performed through the use of his password or User account. The User may change his/her password as many times as he/she wants by following the instructions presented for this purpose in his/her personal area. The User undertakes to: Immediately notify Nuances Requinte LDA of any unauthorized use of the User account, or any other breach of security; will not be liable for loss or damage resulting from the User's failure to comply with this clause. Ensure that your User account is logged out at the end of each session. 6.1. How do we keep your personal data safe? When the User places an order or accesses his/her account data, we use technical security measures that are commercially appropriate and generally accepted to protect all the data we collect about the User. The User must always take measures to protect the confidentiality of the password he chooses in order to prevent unauthorized access to his password and to his computer. In addition, we prevent unauthorized access or disclosure by using a variety of security measures, including encryption and authentication tools, to help protect and maintain the security, integrity and availability of your personal data. Use of encryption technology in the collection or transfer of confidential data. 7. RIGHTS OF PERSONAL DATA HOLDERS In compliance with the provisions of the GDPR, the holders of personal data are guaranteed the following rights: Right of Access: right to obtain information about which of your personal data are processed, what are the purposes of the treatment, what are the retention periods, among others. Right of Rectification: right to request the rectification of your personal data that are inaccurate or request that incomplete personal data be completed, such as address, NIF, email, telephone contacts, or others. Right to be forgotten: right to have your personal data forgotten, provided that there are no valid grounds for its conservation, such as in cases where Nuances Requinte LDA is obliged to keep the data in order to comply with a legal obligation or because a court case is in progress.
Right to be forgotten right to have your personal data forgotten, provided that there are no valid grounds for its conservation, such as in cases where Nuances Requinte LDA is obliged to keep the data in order to comply with a legal obligation or because a court case is in progress.
Right to Portability: right to receive the data you have provided to us in a commonly used and machine-readable digital format.
Right to Limitation: right to request the limitation of the processing of your personal data, in the form of: (i) suspension of treatment or (ii) limitation of the scope of treatment to certain categories of data or purposes of treatment.
Right to Withdraw Consent or Right of Opposition: right to oppose or withdraw your consent, at any time, to a data processing that is based solely on said consent, for example, in the case of data processing for marketing purposes , provided that there are no legitimate interests that prevail over their interests, rights and freedoms, such as the defense of a right in a judicial process.
Right to complain: right to file a complaint with the national supervisory authority, the CNPD.